We display an ATTITUDE of compassion and act with honesty, integrity and commitment in all encounters. Through our communication and actions of empathy, compassion and accountability, we demonstrate our dedication to creating the exceptional patient experience.
We provide GREAT SERVICE through PASSION FOR OUR CUSTOMERS. We demonstrate kindness and respect through our behaviors and interactions with our customers, their families, and one another. We put our customers first by empathizing wholly with those we serve.
We recognize the trust placed in us by our community. Through STEWARDSHIP of our resources, we embrace the concept of a learning organization and seek to enhance what we do by growing from lessons learned.
We provide QUALITY through connection, communication, concentration and compassion which are the foundation of the quality experience at WGH. We ensure it by creating a safe, consistent patient and staff experience through best practice.
We use INNOVATION in a meaningful way to catalyze our work in order to best meet the ever-changing needs of our community. We remain open minded and curious in exploring new ideas and opportunities for the purpose of continuous improvement.
We demonstrate TEAMWORK by being receptive to one another and embracing our differences as a means to achieving greatness. We treat others the way in which they wish to be treated, every time.